Cancellation policy

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Cancellation policy

Cancellation policy

Cancelation conditions

Tax data:

DESERTISLABLANCA SL. NIF: B16635559 registered in the Mercantile Registry of Ibiza, Volume 348, Book 346, Folio 115, Page number IB-16283, with registered office at Avda. Ignacio Wallis 21 4º, hereinafter “Hotel Envia”.

Cancellation of the reservation

You are informed that in accordance with the provisions of Art. 74 LGDCyU, the legal regulation relating to the right of withdrawal will not apply to reservations made through, the general conditions being applicable in any case and individuals of the reservation in terms of cancellation, which may be made effective with respect to reservations made through, through the alternatives listed below (for reservations made through other channels, consult the specific conditions of application): 

1- Sending an e-mail with the identification data of the reservation to the email address and expressly indicating your willingness to cancel the reservation. The cancellation date will be the one in which Hotel Send, through the aforementioned means, has notice of your intention to cancel all or part of the reserved stay. 

Deadline for communicating cancellation

You are expressly informed that the cancellation of the reservation made through may entail the application of processing costs, estimated either generically or specifically based on the date on which notice of such cancellation is received; all this according to the minimum notice period and amount of the expense that in each case had been foreseen in this regard in the reservation conditions.

In the absence of a specific forecast, by default it will be understood that the minimum advance notice to notify the cancellation will be two (2) days before the expected date of arrival at the hotel (check in), and 7 days before in the months of July and August In this case, the following processing or penalty costs are applicable, as the case may be:

Cancellation communicated 2 days before the arrival date (except July and August which will be 7 days in advance): No charges.

Cancellation without respecting the term foreseen in the previous section: Expenses corresponding to 1 night's stay.

No show (no show on the reservation start day)

Unless the cancellation has been made effective in accordance with the preceding paragraphs, in case of not showing up at the hotel before 12:00 hours on the day following the start date of the reservation, the reservation will be fully canceled automatically and You will be charged the amount of the first night of the reservation. 

If you plan to access the hotel on the scheduled day of arrival after 11:59 p.m. (hotel local time), please contact the hotel directly (according to the contact details on the booking voucher) to communicate this circumstance; In this regard, the channel provided in the 'Cancellation' section of these CCGG will not be a valid means of communicating any late arrival at the hotel. 

Personal data protection

In accordance with the provisions of current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by DESERTISLABLANCA SL and registered office at AVENIDA IGNACIO WALLIS, 21 4ª PLANTA 07800 EIVISSA (ILLES BALEARS) , in order to manage your reservation. In compliance with current regulations, DESERTISLABLANCA SL informs that the data will be kept for the period legally established in compliance with the established. We inform you that the indicated treatments are legitimized by the execution of a contract and by the correct development of the legal relationship that exists between both parties. With this clause you are informed that your data will be communicated to banks and savings banks, public administrations and the competent authority, as well as to all those entities that can provide a service to DESERTISLABLANCA SL, in relation to the additional services that may be required by part of the host. Such communication is essential to comply with current regulations. Failure to provide the data to the aforementioned entities implies that the provision of services cannot be fulfilled. DESERTISLABLANCA SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why DESERTISLABLANCA SL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate. In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email You can contact the competent Control Authority to present the claim that you consider appropriate.


Booking conditions

Terms and Conditions

Establishment details:

Commercial name: HOTEL ENVIA SPA & GOLF - Avda. de la Envia 37, 04727 ALMERIA

Phone:. (+34) 950 181 100 | Fax. (+34) 950 181 101


The use of the services or the contracting of products of HOTEL ENVÍA ALMERIA SPA & GOLF (DESERTISLABLANCA SL) implies the acceptance of this contract, you declare and accept: 

1. Be of legal age (over 18 years) and have the necessary legal capacity to contract the services offered on the HOTEL ENVIA website, stating that you understand and understand all the conditions found on the website. 

2. That the user, in order to contract the services offered, must register as a client, for which purpose he declares that all the information supplied at the time of registration is true, complete and concise. 

3. That the company DESERTISLABLANCA SL is not responsible for the misuse of passwords that the user may carry out as a registered client when booking or contracting products or services on the HOTEL ENVIA website. It is the responsibility of the user to duly safeguard the keys and passwords provided for access as a registered client, preventing misuse by third parties.

4. That the contents, commercial activities, products and services included in the Web are not conceived, nor directed to those persons who reside in jurisdictions where their contents are not authorized. 

5. Only those pages that appear within the Web map are included in the Web. 

6. That access to this website is the sole responsibility of the users. 

7. That confirms the dates indicated in the reservation, as well as the number of rooms, the number of people and the Hotel chosen. 

8. The conditions and price of the reservation contracted are those that are expressly determined in the document. The provision of services begins at 2:00 p.m. on the day of arrival and ends at 12:00 on the day of departure. The extension in the occupation for a time greater than that described will cause the duty to pay one more day.

9. HOTEL ENVIA offers you the possibility of making your reservation through the booking engine managed by the Neobookings entity.

At the time of booking, the client has the option of paying by credit card at that time the entire amount or the amount corresponding to one night, in which case they will have to pay the rest on arrival at the selected Hotel. 

The transactions carried out with HOTEL ENVIA are ENCRYPTED through a payment system through BBVA's virtual payment gateway verified by verisign.

This technically secure environment guarantees that credit card information will not be intercepted and that, therefore, it will not reach the hands of anyone other than the banking entities in charge of processing the customer's payment instructions.

However, the hotel reserves the right to request the card with which the reservation was made at the time of check in to verify the identity of the holder.

In the event that the holder of said card is different from the guest staying or they do not travel with the reservation card, authorization from the holder of said card will be required. To obtain the authorization form, you can contact the hotel directly at the email In the event that the client shows up at the hotel without the card or authorization of the holder, the hotel may cancel the reservation without this giving rise to any type of compensation or the possibility of claiming the hotel.

Only in case of not showing up on the day of arrival without prior cancellation, the Hotel will send the invoice corresponding to one night for cancellation expenses, (amount already paid by the client at the time of making the reservation) sending it to the address manifested when registering.

 10. In the event of abandonment of the accommodation establishment prior to the departure date included in the reservation, the refund claim must be sent to HOTEL ENVIA within twenty days following the effective date of departure. It must be accompanied by the written confirmation issued by the Hotel which reflects the effective date and time of departure.

 11. All offers will only be valid for as long as they remain accessible to the recipients of the service for their effective contracting through the system established at

 12. The price of the reservation includes accommodation and the regime chosen by the client at the time of booking. It does not include any other optional 'extras' or any other service that is not expressly contracted through the system.

 13. The prices of the reservation include VAT, unless said mention is expressly omitted. Any other rate or tax that accrues due to accommodation will be paid additionally at the establishment. In application of Law 2/2016 of March 30, on Tax on tourist stays on the Island

 14. n the event that HOTEL ENVIA communicates the cancellation of the reservation for reasons of force majeure, understanding as such those circumstances beyond the control of the person invoking them, abnormal and unforeseeable, the consequences of which could not have been avoided despite having acted with diligence. due, the reservation will be canceled without the right to claim or compensation by the user or client. Such assumption must be communicated, if possible, through the channel used to confirm the reservation.

 15. That the user accepts that the legislation applicable to the operation of this service is Spanish and submits to the jurisdiction of the Courts and Tribunals of Ibiza for the resolution of the differences arising from the present interpretation or application of this clause. HOTEL ENVIA reserves the right to make the changes it deems appropriate to the established terms and conditions. The registration of the user as a registered client of HOTEL ENVIA implies the knowledge and express acceptance of these general conditions.


Modification of the reservation

Once your reservation is formalized, its characteristics may only be subject to modification at the request of the client if the 'Specific conditions of the same' so provide and in the terms that they reflect in a particular title, subject in any case to the availability of the hotel and with application of the processing costs that correspond to the cancellation as set out in the following paragraphs.

Cancellation communicated 2 days before the arrival date (except July and August which will be 7 days in advance): No charges.

Cancellation without respecting the term foreseen in the previous section: Expenses corresponding to 1 night's stay.



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