Internal apartment regulations

Internal Regulations Apartments Envia Almería

In accordance with article 31 of Decree 194/2010 of April 20, Establishments of tourist apartments BOJA number 90 of May 11, 2010 The establishment has the following internal regulations that will be mandatory for the clients of the establishment

1. Reservations and prices

Users have the obligation to pay the amount of the services contracted at the time of the presentation of the invoice in the same establishment or under the agreed conditions.
The apartments may request a prior guarantee of payment with a credit card for the contracted services, as agreed.
The accommodation reservation begins at 2:00 p.m. on the first day of the contracted period and ends at 12:00 on the day indicated as the departure date. The extension in the occupation for a longer time than described will cause the duty to pay one more day.
Stay in the apartments of more people than those who have been hired will not be allowed. In that case, the rate set for the royal stay will be paid. Only registered customers are allowed access to rooms. In no case can the maximum capacity for each apartment be exceeded.
The services of the property or of the units of the accommodation offered for an additional amount are not included in the price of the accommodation.
There is an annex of prices with the detail of them.

2. Operation of the establishment and services

At the reception you will be given the identification card, it accredits you as a guest. Always take it with you inside the facilities to avoid unnecessary controls.
The electrical installation of your apartment is 220 volts.
They will be provided subject to the technical conditions of the provider the services of television, telephone, Internet, Wi-Fi, etc. Not being responsible is the establishment of the interruptions that may occur, nor of the quality of the signal.
The schedules of all the services offered in the apartments, signposted at your entrance, must be respected. Some hours may change depending on the time of year.
We appreciate your participation in the event that, during your stay in the apartments, any simulation of accident or evacuation is carried out.
The cleaning hours of the apartments are from 9:00 a.m. to 3:00 p.m. In case you want to clean the apartment, you will need to hang the notice of “Please fix the apartment” on the outside of the door of the room. In case you wish you were not disturbed, hang the “Please do not bother” notice on the outside of your apartment door.

3. Right of admission

According to the management criteria, access or/and the permanence of persons in the accommodation units will be prevented in the following cases:

- When the capacity has been completed with the users who are inside the enclosure.

- when the closing hours of the accommodation units have been exceeded.?

- When you lack the minimum age established to access the premises, according to current regulations.

- when the person who intends to access has not paid what is due in the cases in which it is required.

-When the person manifests violent attitudes, especially when they behave aggressively or cause altercations, cause dangerous situations or discomfort to other attendees, or do not meet hygiene conditions.

- When the person carries weapons and objects that can be used as such, unless in accordance with the provisions of the specific measure at all times, Applicable, in the case of members of the security forces and bodies or private escorts integrated in private companies, and access the establishment in the exercise of their functions.

- When the person is consuming drugs, narcotic substances or psychotropic drugs, or shows symptoms of having consumed them, and those who show obvious signs or behaviors of being intoxicated.

- when it causes noises that disturb the normal development of the housing units.

- when adopting measures or attitudes against the health and cleanliness of accommodation units.

- When you violate the normal social coexistence. However, and in the cases described above, the person is obliged to pay the expenses that he has generated up to the time of the prohibition of access or permanence in

- The access of people accompanied by animals is prohibited, with the exception of people accompanied by a guide dog, as established by Law 5/1998, of November 23, regarding the use in Andalusia of guide dogs by people with visual dysfunctions.

4. Rules during the stay

The circulation and stay within the apartments will be in the places reserved for customers, without them being able to access in any case the stays or reserved or private spaces. The clothing or clothing will be the usual ones in each case.
It is forbidden to use towels, bed linen and other apartment clothes outside of it.
Smoking is prohibited throughout, except in outdoor terraces.
Take extreme caution if you use the iron in your accommodation.
The furniture and utensils of the apartments, as well as the rest of the rooms of the accommodation units, are part of the services provided and have been arranged with the intention of making the stay of the clients as pleasant as possible, for which an adequate and respectful use of the same. In any case, they are the property of the establishment, so that, in case of loss, theft or unjustified deterioration of them, the establishment reserves the right to demand its corresponding payment.
Respect the areas where the facilities are located during the night and nap hours. In general, avoid making noise unnecessarily, especially at night.
The use of musical devices or instruments is not allowed when due to their volume they can bother the rest of the users or normal development of the establishment.
The entry of glass bottles or other sharp or sharp containers into the pool area is prohibited.
The pool is for the exclusive use of customers. By virtue of article 14 Royal Decree 742/2013, of September 27, which establishes the technical-sanitary criteria of swimming pools, it is mandatory to shower before the use of the pool; It is forbidden to jump from the curb; It is forbidden to play with objects such as balls, mats, etc. It is not allowed to topless.
Entry into common areas is not allowed to a wet person without shoes.
Take special care when walking when you see our “wet floor” posters.
The establishment is not responsible for valuables according to the rental conditions of the safe. Deposit all valuables in the safe of your apartment. The establishment is not responsible for theft or loss of objects not deposited at the reception under deposit.
It is not allowed to introduce devices that increase the usual consumption of water, electricity or fuel, without authorization from the operating company.

5. Security recommendations

Monitor and control your luggage do not leave you unattended.
Close the door of your apartment when you leave it and try to open it again to make sure it is properly closed, even if it is only for a short time.
Keep the door closed when you are in your apartment.
Close the luggage when not in use and place it in your closet. If your luggage has a lock, always use it.
Protect your apartment key. If you are given a conventional key, do not simply leave the key at the reception desk, always return the key in hand or in the drawer enabled for this purpose before leaving. If a key-card has been given, please keep it with you until the day of departure.
Do not hold the key to the safe together with the key in the apartment or any document indicating the establishment or the number of the apartment.
Immediately notify the address of any abnormal facts that you appreciate as: people in a suspicious attitude in the halls, repeated phone calls from people who are not identified, calls at the door of your apartment of people unknown to you, or not find anyone when you come to open it.
Do not bother if you are asked at the reception or any other department that is identified.
Do not display jewelry, money or valuables in your apartment.
Do not invite strangers to your apartment, or tell them your number.
Do not allow repair personnel to enter your apartment without being clearly identified as an employee with your nameplate.
Do not allow people to enter your apartment with deliveries that have not been requested.
When you establish social relationships with unknown people, do not disclose the name of your hosting unit.
Do not discuss specific plans for future excursions, departures, etc. In public or with strangers.
Do not show the key to your apartment in public places.
The address of the apartments is not responsible for the money, jewelry or valuables that have not been deposited in the custody service of the apartments.

It has in each apartment a detailed floor plan to know which route should take in case an evacuation alarm sounds. If you discover fire, please contact the reception urgently. Leave the apartment down the emergency stairs. Do not use elevators. In case the exits are blocked by the smoke, return to your apartment by placing wet clothes in the slots of the door. Stay on the balcony.